What is the New Homes Quality Code?

People signing contract
November 19, 2025

First published in December 2021, and made mandatory from November of 2022, the New Homes Quality Code looks to guarantee a minimum level of transparency when it comes to the selling and purchasing of newly built homes.

When you buy a new home, there’s a certain level of quality control you should expect, and the NHQC reviews and updates what the minimum standard should be. A much-needed reform in our opinion, when it comes to the modern housing industry.

The New Homes Quality Code primarily does this by strengthening the protections customers are entitled to, doing so in the following ways:

  • It protects your deposit
  • It protects you from hidden costs.
  • It protects your reservation – via a fair reservation agreement
  • It protects you and your family from moving into a new home before it’s fully completed, and pressure tested – allowing you to also carry out a pre-completion inspection if you so wish
  • It guarantees you a certain standard of after care

Why is the New Homes Quality Code important?

The New Homes Quality Code is important because it keeps us, as the developers, accountable.

But we want you to expect even more from us. We encourage you to hold us to the highest standards.

At Fitchett, we strive to go above and beyond the criteria set by the New Homes Quality Code and aim to forge a relationship with our customers built on trust, openness and a desire to create a place that really feels like a home.

And beyond the walls of your home, we want the communities where you raise your family to reflect the ideals that inspired us to start building homes in the first place.

Quality, to us, goes beyond the quality of our new build homes, focusing instead on the quality of life our homes and our communities can offer you.

If you would like to find out more about the New Homes Quality Code, we encourage you to visit the New Homes Quality Board’s Website