Complaints Process

Our commitment to you

We put the same high standards of care into looking after our customers as we do into building our homes.  However, we do appreciate that sometimes things can go wrong and we take complaints very seriously.

Although we hope you will not have any problems with your new home or the service you have received, we are committed to looking after our homeowners from their first visit and after we hand over the keys. So if you have a complaint, we ask you to let us know so that we have the opportunity to resolve the issue and learn from it. 
  
Reporting An Issue

Complaints should be directed to our established Bloor Homes Customer Care team. Further details on how to report an issue are available on the Bloor Homes website.